1. Introduction

This Privacy Policy explains how The Unforsaken House of Hephzibah (UHOH) (“we”, “us”, “our”) collects, uses, stores, and protects your personal and health information when you use our multi-therapist web application (“Platform”).

By accessing or using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Legal Framework

We process your data in compliance with applicable Nigerian laws, including:

1. National Data Protection Act 2023 (NDPA)
2. National Data Protection Regulation (NDPR)
3. National Health Act 2014
4. Medication management
5. National Mental Health Act 2021

3. Information We Collect

3.1 Personal Information

We may collect:

1. Full name
2. Email address
3. Phone number
4. Date of birth
5. Address
6. Emergency contact details

3.2 Health & Clinical Information

1. Medical history
2. Psychological assessments
3. Diagnosis and treatment records
4. Therapy session notes
5. Medication information

3.4 Technical Data

1. IP address
2. Device/browser information
3. Authentication and session activity
4. Limited calendar availability data (used solely to facilitate appointment scheduling)

Note: We do not store your full calendar data on our servers. Calendar information is accessed or referenced only as necessary to enable scheduling of therapy sessions.

4. How We Use Your Information

We use your data to:

1. Provide psychological and mental health services
2. Manage appointments and communications
3. Maintain medical records
4. Process payments and insurance claims
5. Improve platform functionality and user experience
6. Ensure safety and risk management
7. Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your data based on:

1. Your explicit consent
2. Provision of healthcare services
3. Legal obligations
4. Protection of vital interests (e.g., safety concerns)

6. Data Sharing & Disclosure

We may share your data:

1. With your consent
2. With healthcare professionals involved in your care
3. With insurance providers/HMOs
4. With authorised data processors (e.g., hosting, payment providers)
5. When required by law, court order, or regulatory authorities
6. To prevent harm or respond to emergencies

All third parties are required to comply with NDPA and NDPR standards.

7. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

1. Encrypted data storage and transmission
2. Secure authentication systems
3. Restricted access to sensitive records

8. Data Retention

We retain your personal and medical data only as long as necessary for:

1. Clinical care
2. Legal and regulatory requirements
3. Dispute resolution

9. Your Rights

Under Nigerian data protection laws, you have the right to:

1. Access your data
2. Request correction of inaccurate data
3. Request deletion (subject to legal/clinical limitations)
4. Withdraw consent
5. Object to processing
6. Lodge complaints with relevant authorities

10. Communications

By using our Platform, you consent to receive communications via:

1. Phone calls
2. SMS
3. Email
4. WhatsApp (where consented)
5. Platform notifications

11. Cookies & Tracking

We may use cookies and similar technologies to:

1. Improve user experience
2. Track platform usage
3. Enhance security

You may control cookie settings via your browser.

12. Safeguarding & Emergency Disclosure

We may disclose your information without consent where necessary to:

1. Protect your life or safety
2. Protect others from harm
3. Comply with emergency or legal obligations

13. Changes to This Policy

We may update this Privacy Policy at any time. Updates become effective upon posting. Continued use of the Platform constitutes acceptance.

14. Contact Us

For privacy-related inquiries, please contact:

1. info@theunforsaken.org
2. +234 809 057 2137